Hospice On-Call Quick Reference Toolkit (Agency License)

Give every nurse who takes call the same clear process. This toolkit gives your team the checklists and forms to triage after-hours calls, assess symptoms, reach the provider, support families, and document every call the same way. It is the companion to my book Hospice On-Call Nurse Survival Guide, and each tool names the chapter that explains it.

What’s inside

• Shift preparation: readiness checklists, a contacts sheet, a bag restock list, and a high-risk patient watch list

• Telephone triage: a triage form, call log, SBAR provider form, and a phone, visit, or 911 decision guide

• Symptom assessments for pain, breathlessness, agitation, nausea, secretions, and fever, plus a two-page Red Flags at a Glance

• Urgent events and medication safety: falls, seizures, bleeding, catheters, medication errors, and comfort kit tracking

• Death visits and documentation: an actively dying assessment, death visit checklist, telephone note and PRN visit templates, and an end-of-shift handoff form

• Five plain-language family pages, plus an orientation competency checklist and a case review worksheet for educators

What your agency may do

• Print and copy the tools for internal use by up to 100 authorized staff, including employees and contracted clinicians

• Store the toolkit on your secure internal system

• Use the tools for on-call shifts, orientation, competency review, case reviews, and staff education

• Print the family pages for the patients and families you serve

• Adapt the forms to your health record and policies, as long as the copyright stays on each page

Details: 65 pages, 8.5 x 11 PDF, fillable on screen and printable. Medication doses are left out on purpose, so the tools work with your orders and policies.

The toolkit may not be resold, posted publicly, or shared outside your agency. For more than 100 staff or several locations, contact me about an Enterprise License.

Created by Dr. Christine Johnson-Nganbou Kamkeu, DNP, AGNP-C, APRN-CNP, a hospice nurse practitioner who has cared for older adults for 14 years.