Hospice On-Call Quick Reference Toolkit (Individual License)

When the phone rings at 2 a.m., you need a clear process close at hand. This toolkit gives you the checklists and forms to triage the call, assess the symptom, reach the provider, teach the family, and document what happened. It is the companion to my book Hospice On-Call Nurse Survival Guide, and each tool names the chapter that explains it.

What’s inside

• Shift preparation: readiness checklists, a contacts sheet, a bag restock list, and a high-risk patient watch list

• Telephone triage: a triage form, call log, SBAR provider form, and a phone, visit, or 911 decision guide

• Symptom assessments for pain, breathlessness, agitation, nausea, secretions, and fever, plus a two-page Red Flags at a Glance

• Urgent events and medication safety: falls, seizures, bleeding, catheters, medication errors, and comfort kit tracking

• Death visits and documentation: an actively dying assessment, death visit checklist, telephone note and PRN visit templates, and an end-of-shift handoff form

• Five plain-language family pages to leave in the home

Details: 65 pages, 8.5 x 11 PDF. Every line and checkbox can be filled in on screen in Adobe Acrobat Reader, and every page prints clean. Medication doses are left out on purpose, so the tools work with your patient-specific orders and agency policies.

Your license: This Individual License is for one clinician’s own professional practice. You may print and fill in the tools and give the family pages to the families in your care. Sharing the toolkit with coworkers or using it to train staff requires a Small Agency or Agency License. You can upgrade anytime by paying the difference.

Created by Dr. Christine Johnson-Nganbou Kamkeu, DNP, AGNP-C, APRN-CNP, a hospice nurse practitioner who has cared for older adults for 14 years.